The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site and all La Toi Co.,Ltd. Sites indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. La Toi Co.,Ltd. reserves the right to make changes to this site and these terms and conditions at any time.
Using the Sites
Everyone can create new accout on Latoi.com.While using the Sites, you will not:
post content or items in an inappropriate category or areas on the Sites;
use the Sites if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Sites;
fail to deliver payment for items purchased by you, unless the seller has materially changed the item's description after you bid, a clear typographical error is made, or you cannot authenticate the seller's identity;
fail to deliver items purchased from you, unless the buyer fails to meet the posted terms, or you cannot authenticate the buyer's identity;
manipulate the price of any item or interfere with other user's listings;
circumvent or manipulate our fee structure, the billing process, or fees owed to Latoi;
post false, inaccurate, misleading, defamatory, or libelous content (including personal information);
take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off of the Sites or for using it for purposes unrelated to Latoi);
transfer your Latoi account (including feedback) and User ID to another party without our consent;
distribute or post spam, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm Latoi, or the interests or property of Latoi users;
copy, modify, or distribute content from the Sites and Latoi's copyrights and trademarks; or
harvest or otherwise collect information about users, including email addresses, without their consent.
Only account after audit by La Toi Co.,Ltd to become VIP user can use payment online function on the Sites.We are deep regret to inform that we can not allow personal seller use online payment now.
Risk of Loss
All items purchased from La Toi Co.,Ltd. sites are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. It is the responsibility of consumer to file any claims with the carrier for damaged and/or lost shipments.
Disclaimer and Limitation of Liability as to Products Sold
All of La Toi Co.,Ltd.'s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, La Toi Co.,Ltd. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the La Toi Co.,Ltd. sites. Except as expressly stated herein, La Toi Co.,Ltd. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to La Toi Co.,Ltd. arising from any product sold on the La Toi Co.,Ltd. sites shall be the price of the product ordered. In no event shall La Toi Co.,Ltd., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
La Toi Co.,Ltd. Site Auctions
Auctions on La Toi Co.,Ltd. Sites are conducted with reserves. La Toi Co.,Ltd. is the sole arbiter as to the successful bidders and purchasers. As examples, but without limitation, La Toi Co.,Ltd. reserves the right to alter posted quantities and closing times, to remove from sale or re-offer for sale items that are disputed, to monitor auctions to ensure fairness and to reject or disqualify any bids that La Toi Co.,Ltd. determines are in violation of the terms and conditions of the auctions. La Toi Co.,Ltd. reserves the right to cancel an Auction that does not receive bids meeting or exceeding the Reserve Bid Amount upon closure or cancel a sale for merchandise that is posted in error, is unexpectedly out of stock, does not conform to specifications or was shipped in error.
All products are limited to supply on hand. La Toi Co.,Ltd. makes no guarantee of continued availability should an item be unexpectedly out of stock or backordered from our suppliers. If an item is not available your transaction will be refunded.
Due to the nature of auctions and the one-of-a-kind or clearance items, it is impossible for us to replace or exchange merchandise that is found to be DOA (defective on arrival or damaged on arrival). If an item is defective your transaction will be refunded when the product is returned. Buyers must file a claim with the carrier for damage due to shipping. No inventory will be reserved for replacements or exchanges; however, the same items may be offered again in new auctions if we receive them at a later date from suppliers.
Disclaimer and Limitation of Liability as to the La Toi Co.,Ltd. Web Sites
The La Toi Co.,Ltd. web sites and the materials therein are provided 'as is'. La Toi Co.,Ltd. makes no representations or warranties, either express or implied, of any kind with respect to the La Toi Co.,Ltd. sites, their operations, contents, information, or materials. La Toi Co.,Ltd. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that La Toi Co.,Ltd., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the La Toi Co.,Ltd. sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, quantities available or product information received from our suppliers, either on a partner's website, La Toi Co.,Ltd. shall have the right to refuse or cancel any orders, including auctions, placed for product listed at the incorrect price or out-of-stock. La Toi Co.,Ltd. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, La Toi Co.,Ltd. shall immediately issue a credit to your credit card account in the amount of the charge.
La Toi Co.,Ltd. plans to give away prizes by random drawing on their Interactive Sites. Please read the official rules.
At times La Toi Co.,Ltd. will host or co-host contests on our site in which we ask visitors and customers for contact information (like email address) and demographic information (like zip code, age, income level, etc). Personal information may be shared with contest partners.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that La Toi Co.,Ltd. is not responsible for the operation of or content located on or through any such linked to or third party site.
Most orders are shipped within 24 - 48 business hours, but more time may be needed for some orders
Orders with multiple items may be shipped in multiple shipments.
We ship via EMS(2 days in Vietnam),UPS and USPS(international). For UPS orders, tracking numbers are provided and can be viewed by logging into your account and visiting the order status page. USPS does not provide real time tracking, but delivery confirmation numbers can be provided. For USPS orders, please allow up to 7 days for delivery.
If an item is lost or damaged during shipment, we will ship the item to you again.
Please be aware that according to EMS/UPS policy, shipping addresses can not be re-routed once the package is intransit. If a package is re-routed by customer request, a $10 fee will be applied to the customer's credit card account.
We are not responsible for typographical errors, even if an invoice was issued in error.
We will not refund the shipping charges and guaranteed Holiday charges for carrier or weather related delays.
Latoi does not take responsibility for delayed arrivals on packages shipped to rural areas.
Latoi does not take responsibility for delayed arrivals due to closed or delayed airport activity.
For customers' protection, we normally ship only to the billing address on file with your credit card company. We can ship to other addresses, but orders with different billing and shipping addresses require our approval.
For security purposes, certain orders may require some forms of identification before processing.
Latoi will charge a $10 refusal fee for any refused packages.
Some of Latoi's warehouses and fulfillment centers do not offer all the shipping services listed on its website.Therefore, alternate shipping methods may be used for certain orders, but the alternate method will take the same time or less as the one chosen by the customer. For example, USPS Priority Mail may be used instead of UPS 3 Day Select for certain orders
You may return new, unopened items sold and fulfilled by Latoi.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item..
Cancel Items from an Order
You can cancel your order for any item sold by Latoi.com, provided that the order has not yet entered the shipping process.
Visit the order summary in Your Account. If we can recognize you as a customer with any unshipped orders, you will see a box to the right. Click the relevant link in that box to visit the order summary page
Once you've reached the order summary, click the "Need to cancel an item?" button. On the next page, click the checkbox next to any item you want to cancel. Be sure to click the "Cancel checked items" button when you are finished.
If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
Service and Support
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.
Tel: +44 5601050164